Communication Training Officer for Telecommunicators – CIPTC, Peoria

Communication Training Officer for Telecommunicators – CIPTC, Peoria

11-02-21 7:00 PM - 11-04-21 9:26 PM
Central Illinois Police Training Center Poplar Hall P101
Address: 5407 N University St, Peoria, IL 61614, USA
5407 N University St, Peoria, IL 61614, USA

CENTRAL ILLINOIS POLICE TRAINING CENTER

Brian Fengel, Director

Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan: jswan@icc.edu

Heather Grove: hgrove@icc.edu

Communication Training Officer for Telecommunicators

 Instructor: Jane Whitesell

November 2-4, 2021

8am – 4pm

 Class will meet at CIPTC, ICC Peoria Campus, 5407 North University, Poplar Hall P101, Peoria

Enrollment Deadline: October 26, 2021

Course Size:  Min 15

Course Objective

(CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

Course Content

  • Performance Based Training
  • Preparing, Motivating and Communicating with Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

 About the Instructor-  Jane Whitesell has been involved in dispatching since 1989 and training since 1992.  She was previously employed for 23 years at the Broward County Sheriff’s Office, then The Ohio State University Department of Public Safety, the Fairfield County Sheriff’s Office in Ohio and is currently the Training/QA Manager at Tazewell County Consolidated Communications where she was also a dispatcher.  She is an APCO certified CTO and CTO Instructor.

Mobile In-Service Training Team # 7 Illinois Enforcement Training and Standards Board

MTU #7 request for certification of this course has been approved by the Illinois Law Enforcement Training and Standards Board

Meets the following mandatory training criteria: TBA

Communication Training Officer for Telecommunicators – CIPTC, Peoria