CENTRAL ILLINOIS POLICE TRAINING CENTER
Brian Fengel, Director
Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan: jswan@icc.edu
Heather Grove: hgrove@icc.edu
CIT Concepts for 911 Dispatch Personnel
Instructors: Pat Doyle, Ariana Kitty, and Alexandra Nelson
June 14, 2024
8am – 4pm
Class will meet at Peru PD, 2650 N. Peoria Street, Peru, IL
Enrollment Deadline: June 7, 2024
Course Size: Minimum – 15 Maximum – 30
Course Objective
Telecommunicators will be able to choose an appropriate course of action in dealing with individuals with mental illnesses.
Exposure to the classroom strategies will enhance the Telecommunicator’s ability to determine an appropriate response to the situation at hand. Applying the skills addressed in class will help begin to de-escalate a crisis, and enhance officer/ responder safety as well as public safety, in turn reducing the potential for civil and criminal liability.
There is no denying the high volume of such calls and the significant number of reoccurring encounters with people experiencing mental health issues. Telecommunicators need options.
Course Content
Morning Topics:
- Examine the behaviors associated with mental health disorders:
- Anxiety Disorder Panic Disorder
- Depression Bipolar Disorder
- Schizophrenia Post- Traumatic Stress Disorder (PTSD)
- Self-Injury
- Obsessive Compulsive Disorder (OCD)
- Discuss the needs of an individual & family members diagnosed with a mental health
disorder through live and recorded presentations
- Relate to someone with schizophrenia “hearing voices” using MP3 audio simulation
- Identify the needs of an individual diagnosed with a mental health disorder through live and recorded presentations
- Discuss medication side effects and reasons why people stop taking their medication
- Discuss the role of a CIT officer and/or Mental Health Court [If available in your area]
- Explain available local, state and national resources
Afternoon Topics:
- Define ‘Crisis’ as it pertains to 911 and its impact on communication
- Discuss active listening
- Identify specific communication techniques with review of relevant 9-1-1 calls
- Examine physiological effects of sedentary work, vicarious trauma, and self-care techniques
Mobile In-Service Training Team # 7 Illinois Enforcement Training and Standards Board
MTU #7 request for certification of this course has been approved by the Illinois Law Enforcement Training and Standards Board
Meets the following mandatory training criteria: N/A