CIT Concepts for 911 Dispatch Personnel, Peru PD, Peru, IL

CIT Concepts for 911 Dispatch Personnel, Peru PD, Peru, IL

11-30-21 8:00 AM - 4:00 PM
Peru Police Department Training Room
Address: 2650 North Peoria Street Peru, IL 61354
2650 North Peoria Street Peru, IL 61354

CENTRAL ILLINOIS POLICE TRAINING CENTER

Brian Fengel, Director

Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan: jswan@icc.edu

Heather Grove: hgrove@icc.edu

CIT Concepts for 911 Dispatch Personnel

Instructor: Pat Doyle, Ariana Kitty, and Alexandra Nelson

November 30, 2021

8am – 4pm

Class will meet at Peru PD 2650 N. Peoria Street, Peru, IL

Enrollment Deadline: November 23, 2021

Course Size: Minimum – 15 Maximum – 30

Course Objective

Telecommunicators will be able to choose an appropriate course of action in dealing with individuals with mental illnesses.
Exposure to the classroom strategies will enhance the Telecommunicator’s ability to determine an appropriate response to the situation at hand. Applying the skills addressed in class will help begin to de-escalate a crisis, and enhance officer/ responder safety as well as public safety, in turn reducing the potential for civil and criminal liability.
There is no denying the high volume of such calls and the significant number of reoccurring encounters with people experiencing mental health issues. Telecommunicators need options.

Course Content

Morning Topics:
· Examine the behaviors associated with mental health disorders:
• Anxiety Disorder                             Panic Disorder
• Depression                                       Bipolar Disorder
• Schizophrenia                                  Post- Traumatic Stress Disorder (PTSD)
• Self-Injury
• Obsessive Compulsive Disorder (OCD)
· Discuss the needs of an individual & family members diagnosed with a mental health
disorder through live and recorded presentations
· Relate to someone with schizophrenia “hearing voices” using MP3 audio simulation
· Identify the needs of an individual diagnosed with a mental health disorder through live and recorded presentations
· Discuss medication side effects and reasons why people stop taking their medication
· Discuss the role of a CIT officer and/or Mental Health Court [If available in your area]
· Explain available local, state and national resources
Afternoon Topics:
• Define ‘Crisis’ as it pertains to 911 and its impact on communication
• Discuss active listening
• Identify specific communication techniques with review of relevant 9-1-1 calls
• Examine physiological effects of sedentary work, vicarious trauma, and self-care techniques

Mobile In-Service Training Team # 7 Illinois Enforcement Training and Standards Board

MTU #7 request for certification of this course has been approved by the Illinois Law Enforcement Training and Standards Board

Meets the following mandatory training criteria: N/A

CIT Concepts for 911 Dispatch Personnel, Peru PD, Peru, IL