CENTRAL ILLINOIS POLICE TRAINING CENTER
Brian Fengel, Director
Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan: jswan@icc.edu
Heather Grove: hgrove@icc.edu
9-1-1 Center Supervisor
May 8-10, 2023
8:30am – 5pm
Instructor: NENA 9-1-1 Association
COST $399 for NENA Members/$550 for Non Members
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.
To Register: https://www.nena.org/events/event_list.asp?GPCrSrt=&DGPCrPg=4
Course Objective
This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers.
Course Content
Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from
line-level to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.
For More Information contact: Brandon Blayney – bblayney@peoriagov.org
Vicki Pickett – Education Director – vpickett@nena.org Amanda Tegtmeyer – ategtmeyer@nena.org
